Start a conversation

I forgot my account password, how can I reset it?

If you forgot your account password, do not panic. You can easily reset your password using your email address and login to your account using the new password.

If for some reason, you cannot use your email or security PIN to change the password, call us for help.

If your email address was compromised of your security PIN was stolen call us immediately and prove your identity to our support stuff for further steps.


To reset your account password:

  1. On the login page, click on Forgot your password? under the password input field.
  2. Enter your account's email address, and the 4 digits security PIN then click on Create a New Password.
  3. a message will be sent to your email address, containing a verification link.
  4. Click on the verification link, and it will redirect you to our website.
  5. Enter the new password for your account twice.
  6. Click on Set New Password.
  7. Now you are ready to login using the new password.

If you receive a reset password message on your email without trying to change your password, call us immediately. 

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Ramize Attia

  2. Posted
  3. Updated

Comments